PureDrop Technicals Refund and Return Policy
Last Updated: January 15, 2022
At PureDrop Technicals, we are committed to providing our customers with the highest quality products and excellent customer service. We understand that sometimes situations may arise where you need to return a product or seek a refund. This Refund and Return Policy outlines the terms and conditions governing such requests, so you can have a seamless and satisfying experience with us.
1. Eligibility for Returns and Refunds
We accept returns and offer refunds on products purchased directly from PureDrop Technicals through our official website or authorized retailers. If you have obtained our product from a third-party seller, please refer to their return and refund policy.
To be eligible for a return and refund, the following conditions must be met:
- The product must be in its original condition, including all packaging materials, manuals, and accessories.
- The return request must be initiated within 30 days from the date of purchase.
- You must provide proof of purchase, such as an order number or receipt.
2. Refund Process
Once we receive your returned product and verify its eligibility, we will process your refund promptly. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to appear in your account, although processing times may vary depending on your financial institution.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the product is defective or arrives damaged. In cases where the product is defective or damaged, please contact our customer support team at info@puredroptechnicals.com to arrange for a return label or further assistance.
4. Warranty
Many of our products come with a manufacturer's warranty. Please refer to the product's warranty information for details on coverage and duration. If you encounter any issues with your product during the warranty period, please contact our customer support team for assistance.
5. How to Initiate a Return or Refund Request
To initiate a return or refund request, please follow these steps:
- Contact our customer support team at info@puredroptechnicals.com with your order number and a detailed description of the reason for your return or refund request.
- Our customer support team will provide you with instructions on how to proceed with your return and may request additional information if necessary.
6. Exclusions
The following items are not eligible for returns or refunds unless they are defective:
- Products that have been used, altered, or damaged by the customer.
- Consumable items, such as filters or cartridges, that have been opened or used.
- Products not purchased directly from PureDrop Technicals.
7. Non-Returnable Items
Certain products are non-returnable unless they are defective or damaged during transit. These may include but are not limited to:
- Customized or personalized items.
- Products marked as "Final Sale" or "Non-Returnable."
8. Cancellations
If you wish to cancel an order that has not yet been processed for shipping, please contact our customer support team as soon as possible. We understand that circumstances may change, and we will do our best to accommodate your request. Once an order has been processed and shipped, it cannot be canceled, but you may initiate a return following our policy. Please note that order cancellations are subject to review and may be subject to restocking fees or other charges depending on the stage of processing. We appreciate your understanding in this matter.
9. Payments for Orders
For certain orders, especially custom or high-value purchases, PureDrop Technicals may request an advance payment or partial payment at the time of order placement. The amount and terms of this advance payment will be clearly communicated to you during the order process.
Please note that advance payments are typically non-refundable once the production or customization process has commenced. Should you choose to cancel an order for which an advance payment was made, any refundable portion of the advance payment will be subject to our standard refund policy.
If a client does not return for any product or service or collect the products within a three (3) month period from the invoice date, any payment made will be considered forfeited.
We encourage you to carefully review the specific terms and conditions related to advance payments provided at the time of your order to ensure complete understanding of your obligations and our policies in such instances.
10. Contact Us
If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer support team at info@puredroptechnicals.com. We are here to assist you and ensure your satisfaction with our products and services.
11. Policy Updates
PureDrop Technicals reserves the right to amend or update this refund and return policy at any time. Please check this page periodically for any changes.
Thank you for choosing PureDrop Technicals, and we appreciate your trust in our products and services. Your satisfaction is our top priority, and we are committed to serving you with integrity and excellence.
